Last updated: 12 September 2026

1. Who we are

JDL Solar Limited provides solar photovoltaic and battery-storage enquiries, surveys, quotations and installation services.

JDL Solar Limited is registered in England and Wales and is the data controller responsible for the personal information described in this policy.

Company number: 17420662
Registered office: 50–54 St Pauls Square, Birmingham, England, B3 1QS
Email: [email protected]
Telephone: 07947 466667

2. Information we collect

Depending on how you interact with us, we may collect:

Your name, telephone number and email address

Your address, postcode and property information

Whether you own, rent or manage the property

Details about your electricity supplier and tariff

Daytime and off-peak electricity rates

Household electricity consumption

Information about electric vehicles and EV charging

Information about existing or proposed solar panels and battery storage

Your preferred installation timescale and contact method

Photographs, plans, electricity bills or other documents you choose to provide

Messages, telephone-call notes and correspondence

Survey, quotation, contract and installation records if you become a customer

Technical information such as your IP address, browser, device, referring advert, page activity and form-submission details

Marketing and consent preferences

Please avoid submitting unnecessary sensitive personal information.

3. How we collect your information

We may collect information when you:

Complete a website, landing-page or savings-estimator form

Request a quotation or property assessment

Book or receive a site survey

Enter into a contract with us

Provide documents, photographs or energy information

Interact with one of our advertisements

Use our website, subject to your cookie choices

We may also receive information from someone acting with your permission, such as a joint property owner, builder, architect, landlord or project representative.

4. How we use your information

We use personal information to:

Respond to your enquiry

Assess whether your property may be suitable for solar panels or battery storage

Produce an initial illustrative savings estimate

Contact you through your selected communication method

Arrange surveys and appointments

Prepare designs, performance estimates and quotations

Manage contracts and installations

Complete technical, regulatory and network-operator processes

Provide customer support and handle complaints

Maintain installation and quality-management records

Improve our forms, advertising and customer service

Prevent misuse, spam, fraud and security incidents

Meet legal, insurance, certification and regulatory obligations

Send marketing communications where we have appropriate permission or another lawful basis

5. Our lawful bases

Under UK data-protection law, we rely on one or more of the following lawful bases.

Steps before entering a contract and performance of a contract

We use information to respond to quotation requests, assess requirements, carry out surveys, prepare proposed systems and deliver agreed services.

Legitimate interests

We may use information where reasonably necessary to operate and improve our business, manage genuine enquiries, maintain records, prevent misuse and understand advertising performance. We balance these interests against your rights and expectations.

Consent

We rely on consent for optional marketing where required and for non-essential cookies or advertising technologies. You may withdraw consent at any time.

Legal obligations

We may process and retain information to meet applicable tax, accounting, consumer-protection, health and safety, electrical, building, insurance, certification or other legal requirements.

6. Night-Tariff Battery Savings Estimator

Our Night-Tariff Battery Savings Estimator provides an illustrative marketing estimate based on information entered by the user and stated assumptions.

It is not:

A guaranteed saving

A quotation

Financial advice

A final system recommendation

A formal MCS system performance estimate

Confirmation that a property or tariff is suitable

Actual savings can differ because of tariff eligibility and conditions, household demand, battery and inverter specifications, charge and discharge limits, equipment losses, battery degradation, system settings, installation suitability and future electricity prices.

The calculator may exclude solar generation, export income, standing charges, equipment costs, installation costs, finance costs, maintenance and replacement costs unless expressly stated otherwise.

The estimator does not make decisions that produce legal or similarly significant effects. Every proposed system requires further assessment and technical review.

7. Marketing communications

If you separately agree to receive marketing, we may send occasional information about solar PV, battery storage and related services.

You may unsubscribe at any time by:

Using the unsubscribe option in a message

Replying “STOP” where applicable

Emailing [email protected]

Withdrawing marketing consent will not prevent us from sending necessary communications about an active enquiry, quotation, appointment, contract or installation.

8. Cookies and advertising technologies

Our website or landing pages may use necessary cookies to provide core functionality.

With permission, we may also use analytics or advertising technologies, including Meta Pixel or similar tools, to understand page activity, measure advertising performance and improve campaigns.

Non-essential cookies and advertising technologies should only be activated in accordance with the choices provided through our cookie-consent system.

Further information is available in our Cookie Policy.

9. Who we share information with

Where necessary, we may share relevant information with trusted organisations involved in providing our services, including:

Website, hosting and form providers

GoHighLevel and associated communications services

WhatsApp and Meta platforms where you contact us through those services

Cloud-storage and document-management providers

Technical Supervisors, designers, electricians and other competent installation personnel

Product suppliers and manufacturers

Distribution Network Operators

Certification, consumer-protection and competent-person bodies

Insurers and financial-protection providers

Professional advisers, accountants and legal representatives

Regulators, courts, law-enforcement bodies or public authorities where required

We only share information reasonably necessary for the relevant purpose. Service providers acting on our behalf are expected to protect the information they process.

We do not sell your personal information.

10. International transfers

Some technology and communications providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that an appropriate legal transfer mechanism and safeguards are used where required.

11. How long we keep information

We retain information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, contractual, insurance and certification requirements.

Our normal retention periods are:

Unsuccessful or inactive enquiries: normally up to 24 months after the last meaningful contact

Marketing information: until consent is withdrawn, the information is no longer required or the applicable review period expires

Quotations, contracts and completed installation records: at least six years

Complaints and associated investigation records: at least six years after closure

Financial and accounting records: for the period required by law

Information may be retained longer where necessary for an active warranty, complaint, legal claim, regulatory requirement or other legitimate reason.

12. Security

We use reasonable organisational and technical measures intended to protect personal information, including:

Access controls

Individual user accounts

Password protection

Multi-factor authentication where available

Controlled cloud storage

Restricted access based on business need

Backup and record-retention procedures

No internet or electronic-storage system can be guaranteed completely secure.

13. Your rights

Depending on the circumstances, you may have the right to:

Ask for access to your personal information

Ask us to correct inaccurate or incomplete information

Ask us to delete information

Ask us to restrict how information is used

Object to certain processing

Ask for certain information in a portable format

Withdraw consent

Complain about our handling of your information

Some rights are subject to legal conditions and exemptions. We may need to verify your identity before responding.

To exercise your rights, contact:

Email: [email protected]
Postal address: 50–54 St Pauls Square, Birmingham, England, B3 1QS

14. Complaints

Please contact us first if you have concerns about how we use your information, and we will try to resolve the matter.

You may also complain to the Information Commissioner’s Office:

Website: https://ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113

15. Other websites and platforms

Our pages may link to external websites or communications platforms, including WhatsApp, Facebook and Instagram. Those services operate under their own privacy policies, and we are not responsible for their independent processing activities.

16. Children

Our services are intended for property owners, landlords, developers and other adults. We do not knowingly seek to collect information from children through our enquiry forms.

17. Changes to this policy

We may update this policy when our services, suppliers or legal obligations change. The latest version will be published on this page with an updated revision date.

18. Contact us

For questions about this policy or how JDL Solar Limited uses personal information, contact:

JDL Solar Limited
Company number: 17420662
Registered office: 50–54 St Pauls Square, Birmingham, England, B3 1QS
Email: [email protected]
Telephone: 07947 466667